Privacy Policy

Introduction

At LowTidustries, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery services, visit our website, or interact with our mobile application.

By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand how we handle your personal information.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, delivery addresses, and payment information
• Order Information: Food preferences, order history, special dietary requirements, and delivery instructions
• Communication Records: Customer service interactions, feedback, and support requests

Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on our platform, click patterns, and navigation paths
• Location Data: GPS coordinates for delivery purposes (with your consent)
• Cookies: Preferences, session data, and analytics information

How We Use Your Information

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Data Security

We implement comprehensive security measures to protect your personal information:

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie preferences through your browser settings.

Your Rights

You have the following rights regarding your personal information:

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure, while order history may be retained for 3 years for customer service purposes.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website, email, or mobile app notifications. Your continued use of our services after such updates constitutes acceptance of the revised policy.